The State News
  • East Lansing, MI, USA
  • Hourly
  • Undergraduate Student Employment

The director of account services oversees Student media's sales and production teams. Working alongside the General Manager and Advertising Manager, you will be charged with meeting Student Media's annual revenue goal.

Most tasks listed below are time-sensitive meaning the duty must be completed on a certain day of the week, at a certain time. The ideal candidate will be expected to work 15-20 hours a week and be available on Mondays through Fridays. Various hours are scheduled around classes. 

Key Responsibilities 

  • Train and supervise a team of up to 3 account executives and 2 production staff
  • Run and track all finance reports. Create sales territories based on your findings
  • Work with the creative & marketing department to establish sales campaigns
  • Ensure the AEs are meeting all their deadlines
  • Chart revenue progress per account (territory), per product and per staff member 
  • Ensure all AEs are trained on FileMaker Pro, filing protocol and the server
  • Communicate with advertisers and coordinating all campaigns
  • Identify new sales tools and resources 
  • Represent Student Media at university events
  • Establish individual goals for each staff member 
  • Meet weekly to track those individual goals 
  • Monitor call reports, face-to-face meetings, email mailings of staff 
  • Establish office protocol for errors, make-goods, incomplete insertion orders, missing signatures, and missing contracts
  • Train staff in the art of persuasion and negotiation principles 
  • Cultivate new clients, new methods of sales and leads for your staff
  • Work with General Manager to keep operations smooth day to day

Day-to-day to Operations:

  • Assist the AE's and GM with contracts, make-goods, and customer questions
  • Respond to all clients' questions 
  • Monitor contracts in FileMaker Pro
  • Monitor all financial reports 
  • Answer all emails and phone calls daily 
  • Assist GM in Managing all national and agency accounts 

Weekly Operations:

  • Monday at 5:00 pm run production report. Work with editorial managers and General Manager to determine ad count, page count, color flats and secure placements 
  • Run production reports for all AEs. 
  • Confirm artwork location in drop-box. Confirm account coordinator examined each file
  • Work with production staff to ensure newspaper poster artwork is printed, cut and prepared for the circulation staff 
  • Work with the circulation staff regarding newspaper stand posters
  • Work with account coordinator and editorial design staff during pagination process
  • Check that all insertion orders are filled, completed, signed by the client 
  • Meet with individual members to establish goals. Conduct weekly staff meetings

Required Qualifications 

  • Excellent customer service, communication, and interpersonal skills 
  • Ability to work independently in a fast-paced environment 
  • Experience in leadership 
  • Strong attention to detail; ability to organize work and perform duties with a high level of accuracy  
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